Try pinging as described in the previous section. Verify the addresses of the router, gateway, or DNS server, if any. Make sure the TCP/IP protocol is an installed component for networking (not just the dial-up adapter). Check its status field for any possible errors. It may have been disabled in the Services control panel or even uninstalled. Verify the Retrospect Client control panel is turned on.
Installing retrospect client on windows software#
Make sure you are logged in with Administrator privileges before you reinstall the Retrospect Client software.įinally, if you are still unable to get the Retrospect Client software to load, open a tech support incident with Retrosepct Technical Support for assistance. Restart your computer and reinstall the latest version of the client software. If TCP/IP is definitely running and the control panel still reports that the Retrospect Client is not loading, uninstall it using our uninstaller located in Add and Remove Programs found in the control panels. If not, contact Retrospect Technical Support for additional details. Under the Version tab, you should see a Microsoft copyright. Right-click and choose Properties to get more information about the file.
Installing retrospect client on windows windows#
Searching for "winsock.dll" should find it in the Windows directory. Use Windows' Find command to locate Microsoft’s Winsock file and verify its version and location. This "Test" option will perform a ping and report information on its results. Retrospect for Windows offers a "Test" button located under Configure>Clients>Add. If you can ping other computers successfully, TCP/P is configured properly.? Ping from the Windows computer to another computer, either Windows or Macintosh. (For example, "ping 192.168.6.1".) If it returns information about the computer, it was able to "ping" that address. To do this, start the MS-DOS Prompt program and enter "ping" followed by the computer’s TCP/IP address. You can also test the computer’s connections by "pinging" the computer. If you do not know what your TCP/IP settings should be, consult with your network administrator. "Optain an IP address automatically" should only be selected if your network uses a DHCP server to assign IP addresses. This window’s IP Address tab shows you the IP address and subnet information. To do this, go back to the Network control panel, select TCP/IP for your Ethernet card, and click Properties. If it does not show this you need to check your TCP/IP configurations. This returns information regarding the type of network card, IP address, subnet mask, and default gateway. This should show up in the list of networking components in the Network control panel.Ĭheck your TCP/IP communications by starting the MS-DOS Prompt program and entering "ipconfig -all".
While you may have a TCP/IP setting for dial-up networking, you also need one for the network card. Verify the existence of a TCP/IP networking protocol in the Network control panel.
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